Returns Requisition Form

You are an existing REBEL Distributor, and we would like to provide you an efficient way to complete our returns requisition using the form below. Please complete all the fields in the form so that we can process your return as soon as possible. Please ensure that you have read our full RETURNS POLICY before submitting your return request.

DOWNLOAD RETURNS POLICY

How does the REBEL Returns process work?

1. Accepting Returns

No returns will be accepted (either at any REBEL Branch or by its drivers or its Sales Reps) unless they are accompanied by an approved RTN (returns tracking number) that has been issued by REBEL Safety Gear.

2. How to Submit Your Return

If a Distributor wishes to return goods, they need to submit the RTN form below. Remember to fill in the original invoice number and all necessary details pertaining to the return. 

3. Returns for Multiple Invoice Numbers

Please ensure that a RTN is completed for each invoice number separately.  DO NOT place multiple invoice numbers onto one RTN request.

4. Valid and Invalid Returns

The RTN will then be handed to relevant REBEL management to consider the request.

    • If valid and has been approved, a RTN approval number will be emailed to you.  This RTN approval number confirms that the goods may now be returned to REBEL.
    • If invalid and has not been approved, you will receive a Declined RTN email, explaining the reason for the RTN request being declined.

5. What is an RTN Number?

Please note that the RTN number doesn’t mean that the credit will automatically be issued – it’s simply a tracking/reference number which now allows the REBEL goods to be returned to the relevant REBEL Branch.

6. Inspecting Returned Goods

Once goods are received, they will be inspected to ensure that they are 100% saleable, or if faulty, that it is a genuine product default.  Once inspected, either a credit note will be issued, or an email will be sent to explain why the return has been rejected.

7. An approved RTN Number is Required

Only goods with an approved RTN number will be accepted.  If there is no approved RTN number, the respective REBEL Branch will NOT accept the goods.

8. Following the Correct Process

This process needs to be followed for all types of returns, including undamaged/saleable product, products due to factory fault, and return of samples.

PLEASE NOTE:

Once the approved RTN Number is issued, goods must be returned within 14 days.  Thereafter the RTN number will expire.