Frequently Asked Questions

WEBSITE FEATURES

Allows you to specify a requirement(s), and then brings back all the products which fulfil those requirements.

Specifies which boot or shoe is suitable for which industry.

An easy to read summary of our entire range, and each product’s attributes.

Easier for guest users to contact a REBEL distributor directly for any Rebel stock.

  • You can request a catalogue on-line, and an email will be sent directly to you, with a link to download our consolidated product catalogue.
  • This can be downloaded and saved or printed directly.
  • Short videos (3 mins) about REBEL Safety Gear, our range of boots, factory footage, and a quick training video for you and your customers.
  • French and Portuguese versions are also available for your export customers.
  • View our YouTube page HERE.

Shows how to determine your correct shoe size

Adhering our care guidelines and tips will ensure your REBEL Safety footwear last longer in more extreme conditions.

DISTRIBUTOR LOGIN AND EXTRA FEATURES

Contact us to be allocated your login ID and password.

Updated every day, no need to phone in for stock queries.

No need to phone in to query pricing.

  • Spec sheets for each product
  • Images for each product
  • Other REBEL logos and media
  • Ability to place your order online, should you so wish
  • Pricing is calculated automatically (including Broken Carton surcharge)
  • The order will be processed by our internal sales staff, and a confirmation sent to you
  • Payment will be as per normal account terms

RETAIL CUSTOMER FEATURES

No – we do not have a retail store and do not offer collection as an option. To find your nearest REBEL Distributor please visit our FIND A DISTRIBUTOR map.

If you would like to purchase REBEL products for yourself, please visit our online retail store HERE. Ordering online with REBEL Safety Gear is easy, fast and safe. When browsing and buying using the REBEL Safety Gear online RETAIL website you can complete an order and purchase as an unregistered guest or you can register an account at checkout which will allow you to manage your account details, delivery information and simplify repeat purchases.

Select the items you’re looking for and add them to your cart (“ADD TO CART”). If any items are out of stock in our warehouse, the website will also reflect these items as “Out of Stock”. Once you’ve added all the items you’d like to your cart, proceed to “Check Out” and the total amount of the order should be displayed. If you’re happy to go ahead with the order, you can then proceed and select a payment option (either Credit Card or SiD Instant EFT).

Our delivery/shipping fee structure is simple and transparent. Any retail order below R750 will attract a delivery/shipping fee of R135 (inc. VAT). This will be shown at checkout. Any order over the value of R750.00 will receive FREE delivery/shipping. We will deliver to any location within South Africa.

Please remember to input the delivery address and the street/postal code. PO Boxes and Postnet suites are not acceptable.

Once an order has been completed online, you’ll receive an email stating your order has been received and you will also receive a shipment email notifying you of the delivery details. If you have a problem with the delivery, then you can contact us on 011 663 2700, and we will assist you.

Delivery times can’t be guaranteed, however, depending on the size of your order (weight/dimensions) and your location, it may take three to five business days after your payment has been received and cleared and your order approved for dispatch.

The following payment methods are available at checkout on the website:

  1. Payments via Credit Card (Visa and MasterCard).
  2. Payment via EFT using the SiD Secure EFT portal, which connects directly to your bank.

Please use our FOOTWEAR SIZING CHART to determine your boot or shoe size.

REBEL safety footwear has been designed and manufactured to be worn in most industrial areas, although extreme temperatures, environments and conditions will shorten the footwear’s life. Please use our FOOTWEAR CARE GUIDELINES for reference.

Often difficulties processing card payments are due to 3D-Secure (MasterCard’s product called “SecureCode” and Visa’s product is called “Verified by Visa”). It is a method of security mandated by the Card Associations to enhance the security of online transactions. If you experience any payment difficulties, it is most likely because your card is not registered and you will need to contact your bank to register your card. Our payment system provider is compliant and in fact was the first South African payment gateway to be certified by both MasterCard and Visa for 3D-Secure transactions through First National Bank, Standard Bank and ABSA.

Please ensure cookies are enabled on your web browser. The software we use to provide the website functionality uses a cookie that contains a Session ID to connect the various pages on our site together. If you do not enable cookies, we cannot identify you once you have completed entry of your cardholder details to be able to continue the process.

No, our commerce system encrypts all cookies. Additionally, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.